Checkout playbooks
Cart, payment, and order journeys that customers depend on. Choose a scenario, then the decision you need to make.
Cart total mismatch
A cart total differs between review, payment, and the final order, leaving the shopper unsure which amount is authoritative.
Promo code error
A promotion fails, applies inconsistently, or produces unclear eligibility feedback during checkout.
Address validation failure
An address is rejected, normalized unexpectedly, or cannot proceed to shipping and tax selection during checkout.
Payment retry ambiguity
A payment attempt times out or returns an unclear result, leaving the shopper unsure whether retrying could duplicate the charge or order.
Checkout confirmation delay
A completed checkout takes too long to show a confirmation, leaving the shopper uncertain whether the order was created.
Inventory conflict at checkout
A shopper reaches payment with an item that is no longer available, or the order and inventory records disagree about reservation.
Shipping choice confusion
Shipping options are missing, misordered, unexpectedly priced, or unclear about timing and eligibility at checkout.
Currency display mismatch
Currency symbols, decimal formatting, totals, or the charged currency differ between cart, payment, and order confirmation.
Guest checkout interruption
A guest shopper loses checkout progress, is unexpectedly asked to sign in, or cannot resume after leaving a payment or address step.
Duplicate order display
A shopper sees the same order twice, receives duplicate confirmation views, or cannot tell whether repeated rows represent one order or two.