Decide where the work belongs
Classify the harm
Elevate a payment or confirmation interruption with unknown order state above a recoverable prompt before address entry. Treat lost cart contents or a cleared shipping choice as serious friction, especially when the shopper cannot reconstruct the same offer or total.
Describe tested reach
List browsers, devices, session timing, payment return paths, and cart states exercised. Add support reports only when their state is verifiable. Mark untested wallet or redirect paths unknown rather than treating guest behavior as uniform.
Choose containment
Decide whether to preserve the cart, offer sign-in without forcing it, provide a status lookup, or pause retry until payment state is known. Make the next action explicit and reversible. Assign ownership for any manual recovery path.
What to carry forward
Prioritize interruptions that can duplicate a payment or lose a paid order highest, then those that lose cart work or block guest completion. Record the safe recovery, tested scope, unknown states, and reassessment owner behind the queue decision.
Keep the decision with the work.
Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.
Create an account See the product workflow