Keep the lesson for the next incident
Document continuity
State which cart, address, shipping, and discount fields survive refresh, expiry, browser restart, and sign-in. Define how session ownership changes and what must never be copied between guests. Include the explicit state shown when recovery is unavailable.
Keep recovery traces
Save synthetic traces for pre-payment loss, post-payment delay, redirect return, and sign-in choice. Assert user-visible action and durable records together. Link traces to the work record without storing personal addresses or payment details.
Define recurrence signals
Reopen review when a guest cart disappears, a signed-in transition changes ownership unexpectedly, or an unknown payment exposes retry. State browser and redirect coverage limits and assign an owner for new recovery paths.
What to carry forward
Close learning with continuity rules, recovery traces, and recurrence triggers tied to cart and order records. Keep post-payment and browser coverage limits explicit so a successful refresh test does not imply every interruption is safe.
Keep the decision with the work.
Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.
Create an account See the product workflow