Aglet

How to triage a shipping method unavailable at checkout

Shipping choices combine address, cart, timing, and fulfillment rules, so a missing or surprising option needs a precise scope. Triage should capture the eligible options, prices, labels, and selected state for one synthetic cart and address without promising a delivery date the records cannot support.

Establish what is happening

  1. Record the choice set

    Capture a redacted address shape, item dimensions or category, quantity, cart total, country, locale, and the options displayed. Record price, delivery wording, selected default, and timestamp. Keep real addresses and customer identifiers out of evidence.

  2. Compare eligibility changes

    Repeat with one changed input at a time: postal region, quantity, item variant, shipping speed, cart value, and locale. Note whether an option disappears, changes price, or changes wording. Keep the server response beside the rendered choices.

  3. Name the blocking point

    Mark whether shipping options fail to load, cannot be selected, recalculate incorrectly, or are lost before payment. Compare the selected option in cart, payment summary, and order. Record no-options, stale-options, and unclear-copy cases separately.

What to carry forward

Triage is complete when the cart and address shape, expected option, observed choice set, and blocking step are known. If eligibility rules are unavailable, preserve the missing rule as a question instead of declaring the option incorrectly hidden.

Keep the decision with the work.

Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.

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