Aglet

How to prioritize promo code checkout failures

Prioritize promotion failures by separating a narrow offer problem from a checkout-wide inability to complete. Consider whether the shopper is blocked, whether the discount can be over-applied, and whether removing the code preserves a truthful total. Use observed examples rather than assumed campaign volume.

Decide where the work belongs

  1. Sort by checkout risk

    Place a code that prevents payment for otherwise eligible carts ahead of a cosmetic message mismatch. Treat an over-discount or total inconsistency as a higher-risk class than a clearly rejected invalid code. Record the exact eligibility branch behind each example.

  2. Check timing and reach

    Use the promotion's active window, affected product set, and reproducible environments to describe reach. Include support evidence or sampled failures only when identifiable. If campaign exposure is unknown, say so and assign an owner to measure it safely.

  3. Select a safe fallback

    Decide whether checkout should remove an invalid code, preserve the undiscounted total, or pause before payment. A fallback must state what amount the shopper will pay. Choose the least surprising reversible behavior and set a review time for any temporary rule.

What to carry forward

Queue the work according to the highest observed risk: blocked eligible checkout or incorrect discount before message polish. Record the affected offer, evidence boundary, fallback owner, and a reassessment trigger tied to the next verified campaign window.

Keep the decision with the work.

Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.

Create an account See the product workflow