Aglet

Triage a bug report with missing reproduction steps

Missing steps do not make a report useless, but they limit confidence. Triage should separate the observed outcome from the absent path, identify the smallest detail that distinguishes likely explanations, and keep the request actionable without inventing a reproduction. A good first question narrows the search without making the reporter recreate every private detail.

Establish what is happening

  1. Inventory available evidence

    Record the reported outcome, expected behavior, actor, workflow, timestamp, release, and any visible error. Mark omitted actions, input values, and state transitions explicitly. Use safe references when original context contains private information.

  2. Find the highest-value gap

    Ask which missing fact would separate a validation issue, permission boundary, timing problem, or data condition. Request that fact first rather than demanding a complete transcript or every environment detail.

  3. Set an investigation threshold

    Classify the report as ready, waiting for detail, safe to reproduce from bounded context, or unable to assess. Name what evidence would change the state and keep severity tied to the confirmed outcome.

What to carry forward

The output is a bounded report with known behavior, missing discriminators, and one prioritized evidence request. Stop triage when the next question is clear; begin limited investigation only when the available context supports a reproducible and privacy-safe test.

Keep the decision with the work.

Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.

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