Keep the lesson for the next incident
Save the task case
Store the original prompt, prototype state, participant goal, independent path, facilitator probe, and revised task together. Include a moment where a participant found an unexpected route. That detail shows what neutral wording made visible.
Improve script preparation
Add a clue review, pilot, and observation rule to the task template. Require the goal to be written separately from interface labels. Explain how the practice addresses the specific coaching risk found in the study.
Watch for prompt leakage
Set a signal such as participants repeating task wording, starting on the named control, or asking for the next step. Assign an owner to sample scripts before recruiting and revisit the practice when the pattern returns.
What to carry forward
The learning record should connect the coached path to the revised script practice and recurrence signal. State which behavior became newly visible. Keep the lesson scoped to task wording, prototype state, and participant context rather than generalizing to every study.
Technical background: Nielsen Norman Group research guidance.
Keep the decision with the work.
Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.
Create an account See the product workflow