Decide where the work belongs
Compare user consequence
Describe the task failure, workaround, delay, or exclusion created by each opportunity. Distinguish inconvenience from a blocked outcome, and record which users bear the burden. Use concrete examples rather than a single severity label detached from context.
Estimate reach and confidence
Review how often the situation appears in the available evidence and how varied the affected users are. Mark uncertainty where the source is self-selected or solution-led. Compare the cost and reversibility of learning more before committing to a direction.
Choose the next queue item
Select a top opportunity with an evidence request, owner, and review date. Explain why lower-ranked candidates wait and what trigger would change their order. If two opportunities share a cause or user moment, consider one focused research round before splitting work.
What to carry forward
The result is a ranked opportunity queue tied to consequence, reach, confidence, evidence cost, and a revisit trigger. Pick the opportunity whose next learning step has the greatest decision value. Preserve competing candidates when the ranking depends on unresolved user or context differences.
Technical background: Product Talk discovery guidance.
Keep the decision with the work.
Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.
Create an account See the product workflow