Aglet

Turn Handoff Findings Into Better Agent Evaluation

Handoff cases reveal whether the evaluation treats transfer as a failure message or as a usable continuation of work. Preserve the trigger, packet, recipient reading, and user effect. Turn the lesson into a durable check that keeps ownership visible when the agent cannot proceed.

Keep the lesson for the next incident

  1. Save the handoff case

    Store request, agent state, trigger, transfer text, packet, recipient interpretation, user notice, and outcome together. Include a case where an early transfer prevented risky continuation and a case where escalation happened without enough context.

  2. Improve evaluation practice

    Add trigger timing, context completeness, ownership, next-action, and recipient-readiness checks to the evaluation plan. Require a non-handoff control. Explain how the new checks address the exact missing field or late escalation observed.

  3. Watch for transfer debt

    Set a signal such as repeated requests for the same history, handoffs without owners, user replies asking what happens next, or escalations after state changes. Assign an owner to sample packets and revisit the checks when the signal returns.

What to carry forward

The learning record should connect the observed transfer gap to the revised handoff checks and recurrence signal. State which packet or trigger rule changed. Keep the lesson tied to the tested recipient path rather than prescribing one universal escalation style.

Technical background: Google DeepMind evaluation research.

Keep the decision with the work.

Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.

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