Keep the lesson for the next incident
Name the missing discriminator
Review the investigation and identify the single missing field that most limited the first decision: expected result, role, release, timing, or repeatability. Tie the lesson to the actual branch it would have clarified instead of listing every possible field.
Compare future intake quality
At a later review, compare new reports from the same workflow for presence of the chosen discriminator and time to a bounded decision. Treat improvement as evidence about the question, not proof that every report will become complete.
Adjust the question set
Adopt one concise intake prompt, internal triage checklist, or support handoff field. Assign ownership and define a privacy-safe fallback when the detail is unavailable. Keep the change narrow so it can be evaluated before adding more required questions.
What to carry forward
The learning output is one evidence-backed intake or triage adjustment with an owner and a future observation. Stop when the change addresses the actual discriminator that mattered; do not turn one vague report into a burdensome universal form.
Keep the decision with the work.
Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.
Create an account See the product workflow