Aglet

Verify feedback closure against customer outcome and scope

Closure verification should be explicit enough for a new reviewer to audit. Check the original path, meaningful adjacent contexts, evidence references, and future triggers. A related deployment or quiet inbox is not a substitute for outcome verification. A closure is trustworthy only when the verified path matches the outcome that prompted the request.

Check whether the outcome improved

  1. Run the closure check

    Exercise the original expected and observed workflow under the verified role, data, release, and timing conditions. Confirm the customer outcome is restored or state precisely what changed without declaring more than the check proves.

  2. Check boundary coverage

    Test one adjacent path likely to diverge, such as permissions, integration state, retry, or partial failure. Record expected unsupported cases and ensure the closure note does not imply coverage beyond tested boundaries.

  3. Review recovery and revisit

    Follow evidence links, state reason, owner, and any reopen trigger. Ensure a future report or scheduled review can reopen the request without losing history. If a check fails, return the item to investigation or provisional status.

What to carry forward

Verification passes when the original outcome is tested, adjacent scope is intentional, evidence is traceable, and future reopening is possible. If the path is unavailable or only partly repaired, verify a narrower provisional state rather than a full closure.

Keep the decision with the work.

Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.

Create an account See the product workflow