Build a useful investigation brief
Build the transition matrix
List initial state, action, focus, open result, mark control, list style, badge, history, sync, and return path. Include a grouped item and a direct detail link. Record expected acknowledgment before each action.
Trace one item
Open, focus, dismiss, mark, undo, and revisit the same notification where supported. Compare list, badge, history, and other surface after each step. Record a change that occurs on load or focus without explicit intent.
Write the read brief
State first divergence, affected action, surfaces, and competing explanations such as automatic read, delayed sync, or unclear copy. Recommend one bounded transition experiment with a pass condition. Do not label viewing as acknowledgment without product evidence.
What to carry forward
The investigation is complete when read transitions and surface updates are reproducible, or the first unknown is explicit. Stop with one bounded state or recovery experiment. Preserve the distinction between viewed, acknowledged, and completed work in the brief.
Technical background: W3C guidance.
Keep the decision with the work.
Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.
Create an account See the product workflow