Aglet

Turn Accessibility Discovery Into Inclusive Practice

Accessibility findings reveal gaps in both product design and research design. Preserve the barrier, participant context, adaptation, and decision that changed. Then update planning so access needs are treated as evidence requirements rather than a late validation step during delivery.

Keep the lesson for the next incident

  1. Save the access case

    Keep the task, participant access context, study setup, adaptation, observed barrier, successful alternative, and decision together. Include where the research setup created friction. This makes the lesson useful to product and research teams alike.

  2. Improve inclusive planning

    Add access needs, assistive technology, adaptable materials, and independent task checks to discovery plans. Require a named owner for accommodations. Explain how this practice addresses the exclusion or setup confusion found in the study.

  3. Watch for exclusion signals

    Set a signal such as no access context in recruitment notes, repeated facilitator assistance, or conclusions using all users without coverage. Assign an owner to review future plans and revisit the practice when the signal returns.

What to carry forward

The learning record should connect the access barrier to planning changes and a recurrence signal. State which contexts the team will include next time. Keep the lesson grounded in observed barriers and participant needs rather than turning one study into a universal rule.

Technical background: GOV.UK user research guidance.

Keep the decision with the work.

Use a Work Item in Aglet to record the problem, the evidence you have, and the next decision. Add an owner and priority, then keep updates in the discussion so the next person can follow the reasoning.

Create an account See the product workflow